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About CURE

At CURE we are building a digital bank, exclusively for health professionals. We simplify financial data and enable medical institutions to make better financial decisions. Customer care is at the core of our business providing a health-specific banking platform, we listen to our customers and provide front line support via telephone, email and chat.

Role

We look for a motivated and mind-positive “Customer Care Specialist” in our Berlin office or remote. You get the chance to co-develop customer care structures that matter and puts customers first. You will play a key role dealing directly with physicians, dentists and medical staff. You bring passion and empathy to deliver outstanding support services to CURE’s customers via chat, email and phone. You understand the unique characteristics of people with a medical profession. You drive change and define efficient customer support processes to anticipate and solve all challenges when dealing with customer requests. You are a strong and an extrovert communicator and provide guidance to prospects with the onboarding process for a successful start on the CURE banking platform.

We understand customer satisfaction as a crucial goal for CURE’s success and look for an exceptional a d independent personality. Our customers expect first class service and professional assistance with onboarding as well as understanding and using the CURE platform. You will work closely with Marketing, Product and IT and share your first-hand insights and customer feedback to improve the product and enhance customer experience. We offer customer support via multiple channels such as email, chat and phone. CURE is a young growing startup working at the edge of Fintech and Health. We expect an integer and positive mindset with the ability to work fully independent in an agile environment.

Responsibilities

• Providing professional customer service via live-chat, email and phone
• Contacting of existing customers that require personal assistance
• Introducing CURE to potential new users and ensuring a successful onboarding process
• Liaising with other teams to resolve any customers queries
• Ensuring overall support service levels are consistently achieved
• Educating prospects and customers with new functions and features
• Hosting and participating in webinars to gain visibility for CURE services
• Collaborating with other CURE team members to share insights and drive exceptional service
• Improving the CURE product by collecting customer feedback and translating into actionable items
• Contributing to best-in-class NPS and high Customer Satisfaction standards

Skills & Experience

• 1-3 years working in a Customer Service role
• Experience working in a fast-paced environment
• Able to define and improve Customer Care / Support processes
• Independent and analytical thinking
• Strong attention to detail
• Solution-oriented with willingness to create true value
• Integrity, politeness and positive mind-set
• Strong communication skills
• Passionate and confident dealing with various personalities
• Self-motivated and highly flexible
• Proven record of hitting individual targets
• Experience in Fintech / Banking and/or Health is a big PLUS

Languages

• German native
• English

Opportunity

Become part of a young and diverse team that seeks to build something very unique – the very first German vertical bank for health care. Get close insights to a fast-paced startup at the edge of Fintech and Health with big ambitions. Join an empathic and passionate team right in the middle of Berlin (Kiez) with free drinks, a flexible (remote) work environment and fantastic career and development opportunities. Be close with the founders and find your individual spot to contribute what you like.

CURE ist eine junge und innovative Digitalbank, welche sich ausschliesslich auf Heilberufe fokussiert. Für das weitere Wachstum suchen wir passionierte Vertriebsmitarbeiter/Praxisberater am Firmensitz in Berlin.

Du bist bereit, mit uns gemeinsam das Finanzwesen in der Gesundheitsbranche zu revolutionieren? Du willst was verändern und Heilberufen echte Mehrwerte Im Rahmen der Digitalisierung bieten? Die CURE Banking Plattform schafft Transparenz bei Praxisfinanzen. Werde Teil unseres jungen und internationalen Teams und bewirb Dich jetzt!

AUFGABEN
Du steuerst den gesamten Vertriebsprozess vom Erstkontakt (Cold Calling/Kaltakquise) über den Vertragsabschluss (Closing) bis hin zur Praxisberatung (Upsell) der CURE Banking Plattform (SaaS).
• Du bist maßgeblich und deutschlandweit für Umsatz und Wachstum der CURE Kundenbasis im Bereich Human und Dental verantwortlich.
• Du akquirierst selbstständig Ärzte und Zahnärzte bzw. Arzt- und Zahnarztpraxen und agierst souverän auch als Praxisberater in Finanzfragen.
• Du identifizierst und analysierst relevante Finanzbedürfnisse und Herausforderungen in ambulanten medizinischen Einrichtungen und bildest die Brücke zu neuen Lösungen im CURE Produkt.
• Du koordinierst die Zusammenarbeit mit dem Bereich Customer Success, Product und Marketing um ambulante Einrichtungen erfolgreich zu digitalisieren und Wachstum für CURE zu schaffen.
• Du setzt deine Vertriebsberichte und Forecasts eigenständig mittels Hubspot auf, um Deinen Erfolg zu messen.

PROFIL
• Du bist "hands-on" und hast keine Scheu vor Kaltakquise und direktem Kundenkontakt.
• Du hast mehrjährige Erfahrung im Bereich Softwarevertrieb (Cloud / SaaS)
• Du schaffst es Menschen zu begeistern und weckst das Interesse unserer Kunden mit vertrieblichem Talent, Vertrauen und Integrität.
• Du bist ehrgeizig und erfolgsorientiert und kommunizierst ausdrucksstark auf Augenhöhe.
• Du bist in der Lage, dir eigenständig Wissen anzueignen und Dich zu motivieren.
• Du bist kontaktfreudig, höflich und aufgeschlossen Menschen gegenüber.
• Du kannst mit Herausforderungen umgehen.
• Du sprichst Deutsch (Muttersprache) und verfügst zudem über gute Englischkenntnisse.

FÜR UNS WICHTIG
• Erfahrungen im Gesundheitswesen und im Umgang mit Ärzten und Zahnärzten.
• Sehr gute sprachliche / kommunikative Fähigkeiten in Wort und Schrift.
• Leidenschaft für Vertrieb und Beratung.
• Du hast einen Hochschulabschluss (Diplom, Bachelor, Master) oder eine relevante, erfolgreich abgeschlossene medizinische Ausbildung (z.B. MFA, ZFA etc.)

BENEFITS
• Flexible Arbeitszeitmodelle: du arbeitest 2 bis 3 Tage pro Woche im Büro (hybrid)
• MacBook & Iphone
• 30 Urlaubstage
• Erstattung der ÖPNV-Kosten
• Weiterentwicklung: wir unterstützen dich mit einem jährlichen Trainingsbudget von € 1.000
• Drinks sowie gesunde und süße Snacks im Büro
• Regelmäßiges Team-Frühstück oder BBQ
• Modernes Büro im Herzen Berlins (Kreuzberg)
• Flache Hierarchie mit direktem Austausch mit dem Gründerteam

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace, integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

Role description

You will be part of our agile development teams that build, extend and maintain our financial platform.

• Your modular and responsive web frontends will be the most important part of our product: providing unrivaled functionality and UX to our customers.
• You will collaborate closely with product management and during feature design, prototyping and implementation
• You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment, monitoring and debugging of your code, even where you share the activity with your colleagues.

Benefits of working with us

• Young, highly motivated team with different skill levels using a variety of modern technologies
• No hierarchies and bureaucracy, quick decision-making, working with the founders on a daily basis
• Hybrid working model: come to our light and modern office in Berlin Kreuzberg or work from home
• Work-life balance: 38 hours / week and 30 days of vacancy as standard
• Competitive payment, plus perks like free beverages, fruits, sweets, regular team events
• Sound finances: backed by doctors and well known VCs, e.g. VR Ventures
• Respectful and supportive company culture

Must haves

• A strong self-learning hacker mindset OR solid technical education in computer science or software engineering
• You have been part of agile development teams building SaaS products. You favor open communication, constant feedback and short decision paths. You have a “never-stop-learning” attitude and a desire to develop and grow
• Deep understanding of web development for building responsive SaaS product sites, have a mobile-first attitude but still know how to make optimal use of tablet and desktop sized screens
• Senior level development skills in ReactJS, Node.js in TypeScript, MongoDB
• Good understanding of common frontend programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle
• Comfortable building and maintaining RESTful APIs (experience with GraphQL is preferable)
• Experience with MongoDB and ODMs
• Experience with integration of 3rd party services that may require IFrame integrations or redirecting to external sites, experience with integrating authentication services based on OpenID Connect and OAuth 2
• Good experience with automated build and deploy processes (e.g. Docker, GitHub Workflows, ArgoCD, Kubernetes)
• Experience in operating, maintaining and monitoring business critical services in a cloud native environment
• An analytical mind paired with a passion for design, hands-on experience in prototyping tools, e.g. Figma.
• Some good knowledge in other backend languages (Java, Python) to support your team with ideas and peer review
• Good English is a must as well as good German
• A background in financial services, tax tools, e-commerce and maybe healthcare is a plus, as well

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace, integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

Role description

You will be part of our agile development teams that build, extend and maintain our financial platform.

• Your modular and responsive web frontends will be the most important part of our product: providing unrivaled functionality and UX to our customers.
• You will collaborate closely with product management and during feature design, prototyping and implementation
• You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment, monitoring and debugging of your code, even where you share the activity with your colleagues.

Benefits of working with us

• Young, highly motivated team with different skill levels using a variety of modern technologies
• No hierarchies and bureaucracy, quick decision-making, working with the founders on a daily basis
• Hybrid working model: come to our light and modern office in Berlin Kreuzberg or work from home
• Work-life balance: 38 hours / week and 30 days of vacancy as standard
• Competitive payment, plus perks like free beverages, fruits, sweets, regular team events
• Sound finances: backed by doctors and well known VCs, e.g. VR Ventures
• Respectful and supportive company culture

Must haves

• A strong self-learning hacker mindset OR solid technical education in computer science or software engineering
• You have been part of agile development teams building SaaS products. You favor open communication, constant feedback and short decision paths. You have a “never-stop-learning” attitude and a desire to develop and grow
• Deep understanding of web development for building responsive SaaS product sites, having a mobile-first attitude but still know how to make optimal use of tablet and desktop sized screens
• Senior level development skills in ReactJS, Node.js in TypeScript, MongoDB
• Good understanding of common frontend programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle
• Comfortable with building and maintaining RESTful APIs (experience with GraphQL is preferable)
• Experience with MongoDB and ODMs
• Solid understanding of the best practices of web/mobile development and architecture: SOLID, MVVM, DDD, State Management
• Experience with Flutter - Including BLoC pattern, Provider state management, animations and 3rd party library integration.
• Experience with integration of 3rd party services that may require IFrame integrations or redirecting to external sites, experience with integrating authentication services based on OpenID Connect and OAuth 2
• Good experience with automated build and deploy processes (e.g. Docker, GitHub Workflows, ArgoCD, Kubernetes)
• Experience in operating, maintaining and monitoring business critical services in a cloud native environment
• An analytical mind paired with a passion for design, hands-on experience in prototyping tools, e.g. Figma.
• Experience on one of native programming language Swift, Kotlin / Java for the mobile is a plus
• Experience in publishing and managing mobile apps in the Apple App Store/ Google Play Store with mobile CI/CD and Flutter application rollout is helpful as well
• Good English is a must as well as good German
• A background in financial services, tax tools, e-commerce and maybe healthcare is a plus, too.

At CURE we are building a financial ecosystem for doctors and healthcare professionals. A crossover of bank, business finance management tool and marketplace, integrating all financial processes of the medical practice so that doctors can make better financial decisions and have more time for their patients.

Role description

You will be part of our agile development teams that build, extend and maintain our financial platform.

• The services you build and improve power our business processes with sophisticated algorithms and machine learning for categorization, benchmarking and forecasting of financial data. Based on this, we provide insights and automated recommendations for our customers.
• You will collaborate closely with product management and during feature design, prototyping and implementation
• You build features with an “you build it, you run it” mindset and take full responsible for testing, deployment, monitoring and debugging of your code, even where you share the activity with your colleagues.

Benefits of working with us

• Young, highly motivated team with different skill levels using a variety of modern technologies
• No hierarchies and bureaucracy, quick decision-making, working with the founders on a daily basis
• Hybrid working model: come to our light and modern office in Berlin Kreuzberg or work from home
• Work-life balance: 38 hours / week and 30 days of vacancy as standard
• Competitive payment, plus perks like free beverages, fruits, sweets, regular team events
• Sound finances: backed by doctors and well known VCs, e.g. VR Ventures
• Respectful and supportive company culture

Must haves

• Strong analytical mindset and previous practical experience in building production grade solutions
• Medium to senior level development skills in Node.js, TypeScript and Python to build services
• Comfortable building and maintaining RESTful APIs (experience with GraphQL is preferable)
• Experience with MongoDB
• Good experience with automated build and deploy processes (e.g. Docker, GitHub Workflows, ArgoCD, Kubernetes)
• Experience in operating, maintaining and monitoring business critical services in a cloud native environment
• You have been part of agile development teams building SaaS products. You favor open communication, constant feedback and short decision paths. You have a “never-stop-learning” attitude and a desire to develop and grow
• Good English is a must as well as good German
• A background in financial services, tax tools, e-commerce and maybe healthcare is a plus, as well
• Curiosity or even experience in machine learning and data science is a plus (scikit-learn, facebook prophet, ...)

ENGINEERING | BERLIN (REMOTE)

Bei CURE bauen wir ein Finanz-Ökosystem für Ärzte und medizinisches Fachpersonal auf. Über Open Banking vernetzen wir die Finanzdaten in der Arztpraxis und vereinfachen das betriebliche Finanzmanagement, damit Ärzte mehr Zeit für ihre Patienten aben und bessere finanzielle Entscheidungen treffen können.

Sie werden Teil unserer funktionsübergreifenden agilen Entwicklungsteams sein, die für die Entwicklung, den Aufbau und den Betrieb der von uns genutzten AWS-Dienste sowie der darauf ausgeführten Software wie Kubernetes, Cassandra, Prometheus und Kafka verantwortlich sind.

Das bieten wir:

• Entwurf, Entwicklung und Verwaltung robuster, sicherer, skalierbarer, hochverfügbarer und dynamischer Lösungen
• Entwickeln von Strategien und Vorantreiben der Leistungsoptimierung des Systems zur Verbesserung seiner Verfügbarkeit.
• Leitung von und Zusammenarbeit mit Entwicklungs-, Test- und Betriebsteams zur Fertigstellung der Systementwicklung und -implementierung
• Ausgeprägtes Verständnis von Systemzuverlässigkeit und Stabilitätsmustern - im Wissen, dass Cloud minimale Zeit bis zur Wiederherstellung bedeutet
• Zusammen mit unseren Entwicklern sind Sie Teil unserer Betriebsteams, d. h. Sie sind in Schichten im Einsatz, um unsere Systeme rund um die Uhr gesund und zuverlässig zu halten.

Must haves:

• E5+ years in a professional dev and/or ops role.
• Familiar with infrastructure-as-code.
• Have a serious get-things-done attitude.
• Enjoy working in an agile environment and love knowledge sharing.
• You are fluent in English and German